Datalogics India Private Limited

Our Chennai Office

To develop Service as our Core Competence; Leadership in technology Business; Team and Image to drive growth and Always offer a little more to win Customer Loyalty.

Our Office

• Apple
• Cisco
• Microsoft
• Blackmagic
• EIZO
• Quark
• Enfocus
• Vectorworks
• Canto
• Coremedia
• Helios

Our Stock

Connecting the dots towards a bigger picture
The renaissance of the Internet is changing every aspect of every business. 'Connecting the dots' is not only a process of doing business, but a philosophy of the company in the world of convergence.

At Datalogics, two and a half decades of unparalleled service to customers has not quenched our thirst to win the hearts of new customers and enhance existing customer delight through increasing operational efficiency and personal productivity of every class and category of user. A trusted technology partner always strives to exceed expectations, looking for opportunities to enchant customers by means of real value by connecting the dots.

Finding simplicity for the future has remained a hallmark of Apple products
A similar innate strength in Datalogics in every sphere of business, has propelled Apple to choose us as Enterprise Partner, Solution Expert in Education, with the entire range of Apple products on offer, with expert domain-centric solutions and to provide Technical Services, Datalogics is also the national distributor for Vectorworks Design and drafting softwares covering architects, designers and students throughout India and SAARC countries. Gen X, Gen Y and even Gen past, all flock to our Apple store to browse, question, understand and adopt products and services that we have on offer.

The epitome of friendliness that sets Datalogics apart on its way to proficiency in service
There is no better method of assessing quality of service than through customer delight. This fact is enshrined within our DNA. Technical support, prompt service and timely commitment, while being the roads to both acquire and retain customers, the driver is attitude, and this understanding has prompted us to value and implement customer service as our core competence. As an Apple Authorised Service provider, very popular among Apple users, Datalogics offer a wide spectrum of services including: Walk in Service at our service locations On-Call, On-Site Services in Chennai, Bangalore Trichy and in all major cities soon... also SLA & Helpdesk services for the demanding corporate needs.

Passion is the difference between having a job and having a career
Our organization strives in creating a learning and growing environment for talented youngsters to achieve their fullest potential, as we believe this will be the key to our success in the long run.

We mean “Job for Life” is to create and provide an economic activity suitable for the personal ethos, abilities, values and vision that nourishes and enhances life as a whole. It’s not life after work or work-life balance that we aspire to practise, We meticulously weave the individual aspirations, values and goals into the Vision, Mission and the value system of the organization. Our unique strategy is to make work and workplace fun and engaging. A place where the employees stay late not because they have to, but they want to.

We here pride ourselves in nurturing our new recruits, training them and coaching them. Creating a bond over time to realize one’s importance in the value chain that makes her/him feel part of the Team.

Mumbai Office

Meet the team
Since it’s inception during 1991, Datalogics has been recruiting fresh talent and developing, nurturing them into leaders. Providing them a career and a “Job for Life”.

As most today’s businesses look for a fast turnaround in growth, Datalogics believes that people are the key to success. All processes in the company including recruitment, induction, OJT, coaching and mentoring are unique, non-traditional and evolving over a period of years.

Few points to highlight DL HR Initiatives and facts

• Internship Programs for graduates in engineering & Management Leadership development program under 70-20-10
• Professional development courses at MMA, LIBA & IIMA are offered on a cost sharing basis periodically
• Executive tours abroad and within India QoQ & YoY to build camaraderie
• Wide options on performance bonuses at all levels and allotment of Company shares to Senior staff

The freshers are trained on core skills and based on their aptitude they are absorbed in to postions like Customer Support Engineers, Pre-Sales Consultants, Sales Coordinators, Sales Leaders and are further developed head new and existing Business Units.

Leadership
A slave wants others to remain a slave while leaders always want to see other leaders grow. The world is full of opportunities for leaders to win their slice of pie that is as large as their imagination. Over the years, we have found some unique ways to identify young leaders while inducting them. Much care and efforts are made to create, nurture and develop leaders and a true leader doesn’t realize it early.

We follow the 70-20-10 thumb rule to coach, mentor and our employees to realise their full potential. Where the recruit spends 70% of their time with their peers, 20% of their time with managers and 10% of their time with customers. By exposing them to various other leaders that they usually might not come in contact with.

Apple Enterprise Partner
Apple India has cherry picked Datalogics to serve Large Enterprises, Corporate Houses and SMEs for the strength that is manifested by the Enterprise team in offering holistic support. We have won many laurels from Apple for admirably winning customers and nurturing them for years to effectively implement and benefit from Apple Products and Technologies.

Adoption of Information Communication Tech in all Business Institutions is on the rise and providing ICT products and solutions requires deeper understanding of how individual Businesses work.

Our Enterprise team that has traversed around 3 decades in the evolution of ICT Industry and learned the knowhow of “what, why and how” businesses have been adapting technologies to enhance “Personal Productivity, Operational Efficiency and Customer Delight of their organization requires experience and Insight.

Datalogics has built expertise, strength and knowledge on every dot that connects the Enterprise Ecosystem. But it’s not just the partnerships. The team acts as an extended arm to Apple to reach out and delight the end users with every fine detail of Apple Technologies and the products & services built around Apple.

We provide custom App development support, consulting on ROI, Financing, POC, Deployment, Training, maintenance services and more as part of part of our enterprise service. We devise solutions after a careful understanding of the stringent demands for enterprise’s needs. This has been the way of life for the Enterprise Team. Let us know if you are quite familiar with Apple or wish to explore what Apple & Datalogics can do to your organisation.

Education Solution Expert
The Apple II launch changed the world of learning and teaching forever. Apple has recognized this and is one of the few technology companies to focus and innovate for the educational sector. This commitment and care for the student community and education over the years, has built products, technologies and whole ecosystems for easy learning and effortless teaching. This has deeply inspired our education team to hand hold learners & teachers to understand this technology and deploy them in their learning environment.

Datalogics with their long partnership with Apple has been continuously developing expertise with adding related products, technologies and services that would cover all aspects of an educational institution, be it K12, Hi-Ed and Research. The team is sensible enough to demonstrate the minutest feature that helps a highly learned researcher and a K12 student.Today, Datalogics Edu team works with the leading Research Institutions, Hi-Ed Institutions of fame and International K12 Schools.

Leveraging on our connections with the leaders in the field of education, Datalogics fulfills the rightful obligations of the institutions by initiating, executing and nurturing Technology Awareness programs, Apple Leadership Tours, Apple Professional developer sessions, Adobe Creative learning sessions, Faculty training programs and many student-centric Technology workshops.

Also being an education partner for Adobe, we offer the full spectrum of education software for Communication, Collaboration and Connectivity to the students, teachers and the research communities.

Government And PSU Enterprise

Technology Adoption, Digital India Initiatives and Mobility wave has brought many successful program implementations among State, Central Government and PSU organisations and Apple Technologies and Samsung Mobility Products have played key roles.

Carefully studying the best practices in the erstwhile world, deeper understanding of the newer technologies that would augment needs and creating a solution that would be practical solution has been the strength of the team. The team gains knowledge from the 100+ man-years of experience in acting as an interface between the practical Indian customer and the technology providers from across the globe. The team is being motivated by the accolades and success stories in the past to add and implement newer solutions and the passion to deliver the carefully crafted solutions to every complex and demanding requirement. The time-tested association with Developers, Vendors and OEMs facilitate an effective solution offering by the keen desire to create win-win-win for every stake holder in the value chain. The art & science of Turnkey Project Management has been learnt and taught in a unique way that is unparalleled in the industry much to the envy of our competitor’s envy of and has assured our customers of the value we provide.

Implementation of mobility for Business productivity, Field data capture & validation, staff training, sales promotion, instant report generation are the key areas that our solutions team have specialized in. Digital India campaign from Govt. of India has been acting as a catalyst to Central Govt, State Govt., PSUs, Banking and Insurance institutions to expand their reach to every individual across the nation to use Mobile technologies for their personal productivity and thereby enjoying transaction transparency and customer delight.

Today, Datalogics plays a unique role as an external CTO/CIO, IT Manager or an IT audit consultant in the customer’s decision making process. Though made a humble beginning with a handful of customers seeking personlised service for their Hardware and networking resources in and around Chennai has now grown successfully as a Technology interface between the developer’s vision and the customer’s dream. Datalogics is proud to win over customers by offering “Service before Sales” and this focus was the key to grow the business volume and retain customers for longer years.

The fact remains that many products and technologies emerge from the western world but when they reach Indian shores, a special Indian flavour gets added to the technology offerings to our Indian customers; Datalogics has been playing a significant role concocting the flavour with the vendors based on the in-depth understanding of the Technology adoption in India. These core values have built Datalogics as a reliable and preferred Technology provider to large corporates and even to a SOHO user.

"Retaining customers is an art and Customers Service is an Attitude" Team Datalogics believes this and strives to retain customers for long. Being proud to keep more than 95% of its clients and still working towards reducing the gap to perfection. All this was possible but for the constructive feedback and loyalty from customers. The company has spread its wings throughout India though more concentrated in Chennai for apple products. To name a few,

• ITC
• The Hindu
• Deccan Herald
• HTA
• O&M
• HVF
• Indian Airforce
• Universal Print Systems Ltd.
• Scientific Publishing Co. Ltd.
• Saveetha Institutions
• GGS
• Qpro
• Laserwords
• NPT
• IIT
• Anna University
• SAE Academy
• Earth Sync
• Daily Thanthi
• HCL
• Alden Prepress and adding everyday.

Apple Enterprise Service
It has been ingrained in our DNA that service is an attitude. And that best practices, technical acumen, trained man-power play important roles in achieving customer satisfaction.

We hope to delight the customer in every support incidence through prompt and swift response. And we also strongly believe in assimilating a company’s value system and support principles and catering to their exact requirement.

The crucial word in our mission statement’s is ‘more’. As in “Always offering more to win customer loyalty” means one or a combination of many things that can’t be defined words but are taught to every individual in the team and thereby we achieve Customer Delight.

Datalogics, as an enterprise partner for leading brands in IT, while offering enterprise support solutions, the team makes sure that while focusing keenly on achieving customer delight from every individual user of the enterprise. Every enterprise demand, such as enhanced ROI, TCO and TAT, are met with diligently. Tailoring a support process and delivering support services as AMC, SLA and many such packages has been our key strength for many years. Technology updation, weekend workshops and OJT has been our customary practice to induct and enrolment service personnel in to the team.

Apple Help Desk
Purchasing your new apple device is just the 1st step in joining the apple eco-system. After years of using other operating systems there might be a small learning curve in migrating to macOS and iOS. We are more than happy to guide you through this step by step, and addressing your every query. We believe it is this personal touch that sets us apart from purchasing elsewhere.

We also offer support and assistance to SMEs for transitioning to the apple ecosystem of macs and iOS devices. Our team is well versed in personnel training to solve product issues and also in identifying customer pain points and addressing them.

Annual Maintenance Contract
SMEs and Enterprise Apple Users with 10+ Macs can purchase AMC that is comprehensive on-site support offering for all Apple Devices that are less than 5 years of age. Our Maintenance consultant understands the pain areas and critical support requirements and offers a tailor made AMC: Monday-Friday 9-5, Monday to Saturday 8-8, 24X5, 24X7 Schemes. SLA could be tuned to support the network requirements of your organisation.

Datalogics Service Center

As an Apple Authorised Service provider popularly known among Apple Users in around Chennai, we now offer the following services

• Walk in Service at our Service locations at Chennai & Bengaluru.
• On-Call, On-Site Services in and around Chennai, Bangalore, Pune and soon in Mumbai.
• Enterprise Service for multi-location corporates under SLA for 24X7X365, 8to8 Working days, 10to5 Weekdays and in-House Helpdesk Services for Apple products.
• AMC under Comprehensive/Non-Comprehensive Services for Warranty and Post -Warranty installations of SME and Corporates
• Expert Service and Personal Training Support on demand.

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